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Kevin Hogg

President
Joined
Dec 5, 2011
Messages
3,059
Location
Altea, Spain
Just called the Southend United ticket hotline and whilst on hold was still informed about the forthcoming home fixture against Millwall on 3rd March!!!
I appreciate the company that originally provided the "on hold" service have gone bust. However...the Millwall fixture was in 2009 and there is absolutely no way any business should be promoting an event that happened 3 years ago next week!

It only takes organisation, hard work and some bloody savvy!!!
 

Ozzer

Coach⭐
Joined
Oct 25, 2007
Messages
1,079
Location
Leigh-on-Sea
Just called the Southend United ticket hotline and whilst on hold was still informed about the forthcoming home fixture against Millwall on 3rd March!!!
I appreciate the company that originally provided the "on hold" service have gone bust. However...the Millwall fixture was in 2009 and there is absolutely no way any business should be promoting an event that happened 3 years ago next week!

It only takes organisation, hard work and some bloody savvy!!!

Hang on, forget we're sliding down the table, sort the telephone message out.

Many of us have heard the old message but I think we have more important things to worry about.
 

Kevin Hogg

President
Joined
Dec 5, 2011
Messages
3,059
Location
Altea, Spain
Hang on, forget we're sliding down the table, sort the telephone message out.

Many of us have heard the old message but I think we have more important things to worry about.

I was not suggesting the bloody manager should do it!!
It should be the remit of the CEO or whoever is currently doing the job.

If this is the 988th time the matter has been raised on SZ..then it just emphasises my point.

It just sums up the real off-field issues. It is not all about RM/TB squabble - it is about running a business!
 

dannypav

President
Joined
Dec 14, 2011
Messages
5,835
Hang on, forget we're sliding down the table, sort the telephone message out.

Many of us have heard the old message but I think we have more important things to worry about
.

True , but if you can't sort the simple things out , then the major issues will never improve either.
Everything at our club seems to be run and managed very poorly..................
 

dannypav

President
Joined
Dec 14, 2011
Messages
5,835
I was not suggesting the bloody manager should do it!!
It should be the remit of the CEO or whoever is currently doing the job.

If this is the 988th time the matter has been raised on SZ..then it just emphasises my point.

It just sums up the real off-field issues. It is not all about RM/TB squabble - it is about running a business![/QUOTE]

EXACTLY ........!
 

Kevin Hogg

President
Joined
Dec 5, 2011
Messages
3,059
Location
Altea, Spain
Hang on, forget we're sliding down the table, sort the telephone message out.

Many of us have heard the old message but I think we have more important things to worry about.

Another point Ozzer.
Yes, you and many on here may have heard the message before but what about "floating" supporters or potential new supporters.
What about the person who has previously given up on the club but thinks they will give the club one last go. He hears about a fixture against a side two divisions above us!!!? You would hardly blame them if they slammed the phone down muttering "amateurs"..would you?
 

McNasty

Member
Joined
Oct 23, 2003
Messages
16,197
Location
Otley, West Yorks
Another point Ozzer.
Yes, you and many on here may have heard the message before but what about "floating" supporters or potential new supporters.
What about the person who has previously given up on the club but thinks they will give the club one last go. He hears about a fixture against a side two divisions above us!!!? You would hardly blame them if they slammed the phone down muttering "amateurs"..would you?

Take it to the top and contact Ron Martin.
 

fbm

Blue tinted optimist⭐
Joined
Oct 28, 2003
Messages
9,114
Location
Cloud cuckoo land
I raised this with the club a month or so ago and was told by the ticket office that I wouldn't believe the number of times they had complained to the company responsible. They were aware it was embarrassing but physically couldn't do anything about it.
 

Norwichshrimper

Can you hear Talvin Singh
Joined
Jul 14, 2010
Messages
2,420
I raised this with the club a month or so ago and was told by the ticket office that I wouldn't believe the number of times they had complained to the company responsible. They were aware it was embarrassing but physically couldn't do anything about it.

Change the phone number......................just a thought
 

Jam_Man

Life President
Joined
Apr 7, 2005
Messages
25,545
Location
Southend
Change the phone number......................just a thought

The new number would point straight to the current telephone system which would still play the same message

I thought that the company who supported the telephone system are no longer supporting it and we couldnt make any changes.

Whatever system they are using they could hire someone with that expertise to make the change, if they had access to the administration of it, which they may not have. If they dont have the access to the system then they may not be able to do a lot....

I
 

Kevin Hogg

President
Joined
Dec 5, 2011
Messages
3,059
Location
Altea, Spain
It all sounds extremely complicated.

However...3 years? There must be an answer!! A pun there.

Seriously, it is a problem. It is often cited that your initial perception of anybody or any organisation will stay with you, sometimes for ever. The first port of call for any new supporter is often the ticket office..after all they have to buy a ticket to watch a game and..fall into a lifelong love affair with Southend United.
As I say, initial perception is crucial.

It should be sorted!
 

Jam_Man

Life President
Joined
Apr 7, 2005
Messages
25,545
Location
Southend
Money.

If there is something wrong at our club, It's almost always down to money.

Indeed. They fell out with the supplier over money, and dont want to spend the money either replacing the system or having to sort out the supplier.
 

Kevin Hogg

President
Joined
Dec 5, 2011
Messages
3,059
Location
Altea, Spain
The trick is. Buy spring onions.. but choose the loose onion option at the self-service checkout. Spring onions weigh pretty much bugger all.
 
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