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Bielzibubz

President
Joined
Feb 21, 2006
Messages
4,757
Location
Eastwood, the posh part of Rayleigh..
Sorry but I have to rant.

Before going over to BT Homehub Broardband I had 8meg using my own router on their Option 3 package. All was fine and I was paying £21.00 a month for virtually all last year with no amendments made to the direct debit and stayed in credit.

Since I went over to their Homehub 8meg package I have paid two monthly installments for £44.50. Admittedly a portion of this was for what they called 'installation costs'
I just called BT to query the amount they had amended the Direct Debit by and low and behold, and quite astonishingly, I had a quite frank and honest discussion with one of their operators.

I was told in all honesty that this is quite usual with certain accounts just prior to the start of the new year and if no communication is received from the customer querying the changes within six months of the changes being made then they automatically re-access the billing amount and reduce it accordingly.

I complained that as far as my broadband account is concerned nothing had changed except I'd taken delivery of a Homehub router.

The new monthly charge is based on the 'installation costs' of the Internet phone that comes as part of the Homehub deal but rather than change the direct debit amount for just the one month to cover those costs they change it and leave it as is for six :mad:

Anyway, thieving bastids didn't get away with it and it's now been reduced again to the £24.00 a month it should be.

Just think of the amount of people that don't query it and how much money BT can make on all the extra cash flowing into their coffers over a six month period.

Beware people......

Rant over..........until the next time.
 

The General

The Mouse (*)
Joined
Oct 24, 2003
Messages
21,068
Location
My Gaff
Hmmmm. The old man got that Home Hub thing last week and it daren't set it up. He reckons its cheaper with it but i dont trust the thing so aint gunna bother setting the mother****** up!
 

Kent Shrimper

Mike Reid
Joined
May 27, 2004
Messages
6,910
Location
Sevenoaks
Listen to The Hoff - Pipex is the way forward

****ing isnt bunch of ****ing ****s. They were good before Pipex got there dirty ****ing mits on the company.

My broadband is meant to be 2mb it has been running at approx 120k latley. i informed the customer services team today and there response.

"What do you want me to do"

I lost it big style lots of **** ****s bollx etc

DONT GO NEAR THIS BUNCH OF COWBOYS IF ITS THE LAST ISP ON THE ****ING PLANET :guns: :flamer: :mad:
 

Bob Cratchitt

Devil's Advocate
Joined
Oct 24, 2003
Messages
7,777
Location
Near the Baby Jesus
Sky Broadband - it's the future
Please explain why this is the future, or do you mean that Sky might actually get the kit they have promised into all the exchanges in the future. I reckon Virgin Media could well be the future if they take everything that was good about Telewest and bring it to the greater audience.
 

jstallan

Coach
Joined
Nov 24, 2004
Messages
553
Location
Leigh-on-Sea
Very happy with PlusNet (despite being owned by BT).. Been with them since 2002 and don't wish to move.

I currently use it to work from home 3 days a week and share the broadband (wirelessly) with neighbours eitherside of me.

Downloading is not generally a problem, although in the evening it can go slow.

Just started using VOIP as most of my life is spent on a telephone conference calls and this also works very well over broadband.

John
 
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