Quote[/b] (Mad Cyril @ Sep. 29 2004,14:52)]
[b said:
Quote[/b] (dave @ Sep. 28 2004,18:09)]Never found anything of value on the train, but got a smutty reply today to why my 7.30 from benfleet to Fenny in the morning (along with others) has been reduced to 8 carriages, yet my fares have gone up by 4%, it read....
27/Sep/2004
Dear Mr Raffaelli
Thank you for contacting us.
I was sorry to learn of your concerns regarding the recent amendments to the
timetable.
These changes have been made in agreement with the Strategic Rail Authority (SRA). The trains released as a result of these changes will enable the SRA to provide much needed capacity on a route between Northampton and Birmingham. We do appreciate however that this is of little comfort to c2c passengers.
In assessing crowding on trains we use guidelines laid down by the SRA and I can assure you that even with these changes the train capacity we are providing in the peak period is well within the SRA guidelines.
Thank you for bringing your concerns to our attention. Please be assured of our commitment to providing our customers with the best possible service.
Yours sincerely
Helen Wilson
Customer Services Assistant
Cough*Bullsh&t*Cough
Dave
This is exactly the sort of flannel I get. I once complained that I got on the wrong train because the departure board was displaying the wrong information and Helen Wilson replied saying that the responsibility boarding the correct train lies with the passenger!
What am I supposed to do? Am I supposed to treat all information displayed at Fenchurch street as potentially suspect? Do I knock on the drivers door and ask him what stations he is going to stop at?
Inspired by the film Gandhi I began a campaign of non violent protest against C2C by writing a letter of complaint every time I felt that the level of service I had received fell short of what I had paid for.
For a while I really did believe that one angry man could make a difference......
Where did it get me?
Nowhere.
Now things are going to change.
Inspired by the films American ninja IV and No retreat, no surrender 3 I say that we commandeer a C2C train, drive it up to Birmingham and take our carriages back by force.
Who's in with me?
