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Oct 23, 2003
Otley, West Yorks
As you may or may not know my time at your club has come to an end. I would like to take this opportunity to thank you all for your support in my time with you.

I made some big changes there for the better and I know that the club is in a better place with the areas that I covered.

As the chairman correctly told me I "won the Football League Family Excellence award for the club" for the first time in 3 years, we were also nominated for 3 other Football League awards based around the matchday experience. Amongst other things that I changed I am very proud of those achievements.

As fans you are brilliant, you've been through some tough times but things are finally looking good on the pitch. Enjoy it.

As a football fan myself I get what you needed and expected from your club. I am a football fan, albeit of a different club, but at the age of 4 my dad took me to my first game at Filbert Street and some 70 odd grounds and 700 games later I really do understand what fans want.

In a role like mine was you can't control what happens on the pitch so you have to focus on the supporter experience. You need to feel valued and I believe we were starting to get somewhere. That said, football is a journey not a destination so clubs must always focus on improving things no matter who is there.

Anyway, thanks again to you all and I wish you all well. I will never forget the noise you made against Burton Albion at home in the play-offs. As I walked passed the West Stand and the Blue Voice the hairs stood up on the back of my neck. My step son still talks of that roar!

Be good and stick with your team. As my dad once told me, "it's sometimes **** watching your club, but when it's ****, it's your ****!!"