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Ron Martin and Garry Adamson

Richard_Cadette

The Realist
Joined
May 11, 2005
Messages
1,613
Location
Eastwood, Leigh-on-Sea
Just going to buck the trend of late about club bashing, and post a thread about the extremely excellent service I received from both Ron and Garry this week.

I raised a query with Ron earlier this week over an altercation with a member of the ticket office staff, and a seating problem - I won't go into detail, but suffice to say the initial incident left a lot to be desired.

I constructed an email to Ron detailing everything that had happened, and he responded the same day, informing me he had passed the issue onto Garry Adamson, Commercial Dept, to investigate.

I received an email this morning from Garry, apologising unreservedly for what had happened, informing me that in this case, the procedures has not worked, and he is extremely sorry for any offence or dissatisfaction which may have been caused as a result. He also went onto resolve the initial problem, and will ensure such an issue does not happen again.

I would like to say a huge well done to Ron and his staff in this case for engaging me and assisting me in this instance, and it actually felt like the club cared about my support. Top marks, and no matter what other issues are going on right now, this one incident I think deserves total and utter credit - well done SUFC!
 

Aberdeen Shrimper

The Man who sold the world
Joined
Aug 9, 2008
Messages
9,758
Location
Strichen
Hats of to Ron and the club.....good to see someone taking the time to give us some positive feedback about the club rather than formative
 

united we stand

Life President⭐
Joined
Dec 4, 2008
Messages
7,220
Location
Wickford
The sad fact is that this should be 'the norm' and not something that we consider as unusual. Not aimed at SUFC- just at society in general
 

Rayleigh boy

Director⭐
Joined
Nov 1, 2006
Messages
4,480
got to say I have witnessed some fab work by the ticket office recently - way beyond the call of duty - including sorting out stuff at Stamford Bridge -

my experience of the ticket office staff has been all good - 100%
 
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