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Ticket office issues.

Sensei Phil

Striker
Joined
Oct 14, 2021
Messages
514
Location
Basildon
Despite Tom Lawrence saying he would sort the issues out with the ticket office, nothing has changed.

30 minutes + wait for no-one to ever answer, at a premium rate.

I purchased 3 tickets for the Dover game and this fixture date was changed, even though I wasn't emailed but informed by chance on here. Trying to get my money back as I am out of the country and absolutely no one answers the phone.

Absolute joke of an office . Tom Lawrence please sort this out as you promised, or to use your favourite phrase, I'll look into that!!
 

OldBlueLady

Junior Blues Coordinator⭐
Joined
Dec 27, 2007
Messages
48,519
Location
Benfleet
I'm not sure why you have posted this in the Trust forum?

I would suggest emailing the Ticket Office on ticket.office@southend-united.co.uk and I am sure someone will call you rather than keep hanging on.

Also, why do you think you should be emailed about a fixture change? The Club announced this on all its social media outlets and on their website.
 

Sensei Phil

Striker
Joined
Oct 14, 2021
Messages
514
Location
Basildon
I'm not sure why you have posted this in the Trust forum?

I would suggest emailing the Ticket Office on ticket.office@southend-united.co.uk and I am sure someone will call you rather than keep hanging on.

Also, why do you think you should be emailed about a fixture change? The Club announced this on all its social media outlets and on their website.
Done that .... let's hope I get a response
 

mark387

Youth Team
Joined
Jan 14, 2011
Messages
154
Location
Surrey
Also, why do you think you should be emailed about a fixture change? The Club announced this on all its social media outlets and on their website.

To be fair I too would expect to be notified if any event I had paid for a specific date was not happening on the date it was purchased for. Just a little mass email to ticket buyers or entire supporter database would do.

Not everyone visits the official website or frequents social media and they really shouldn't be expected to check every day to see if it's still happening or not.

I do personally check regularly and am active on social media but the club shouldn't really leave it to chance that people would see it.
 

Sensei Phil

Striker
Joined
Oct 14, 2021
Messages
514
Location
Basildon
I'm not sure why you have posted this in the Trust forum?

I would suggest emailing the Ticket Office on ticket.office@southend-united.co.uk and I am sure someone will call you rather than keep hanging on.

Also, why do you think you should be emailed about a fixture change? The Club announced this on all its social media outlets and on their website.
What if people don't spend their lives on social media. Surely if you purchase online tickets for any event and they make changes to the date you should be emailed..... any other company would do that....
 

Sensei Phil

Striker
Joined
Oct 14, 2021
Messages
514
Location
Basildon
To be fair I too would expect to be notified if any event I had paid for a specific date was not happening on the date it was purchased for. Just a little mass email to ticket buyers or entire supporter database would do.

Not everyone visits the official website or frequents social media and they really shouldn't be expected to check every day to see if it's still happening or not.

I do personally check regularly and am active on social media but the club shouldn't really leave it to chance that people would see it.
Thank you.... I believe its called customer service and common courtesy
 

Sensei Phil

Striker
Joined
Oct 14, 2021
Messages
514
Location
Basildon
All the other people do is defend the club over there failings. As customers deserve to be notified. The ticket office is a shambles and completely unorganised. They should not be defended in any way.
I'll be very interested to read about the ticket office in TLs 100 days report... if he ever produces it ....
 
Joined
Jul 14, 2015
Messages
3,176
Location
Roots Hall
While i agree, most football clubs do not inform like that it always seems to be a social media / official website announcement. Doesnt make it right but just saying.

also you can call the club on the main number and then select the option for the ticket office and that always avoids any premium rate number, although i do not think 0344 numbers are premium rate
 

Sensei Phil

Striker
Joined
Oct 14, 2021
Messages
514
Location
Basildon
While i agree, most football clubs do not inform like that it always seems to be a social media / official website announcement. Doesnt make it right but just saying.

also you can call the club on the main number and then select the option for the ticket office and that always avoids any premium rate number, although i do not think 0344 numbers are premium rate
7p per minute plus your local network charge .... so at least £3 on a phone telling you you're in a queue ... that's got to change. £3 is nothing to me, but to some it's needed
 
Joined
Jul 14, 2015
Messages
3,176
Location
Roots Hall
7p per minute plus your local network charge .... so at least £3 on a phone telling you you're in a queue ... that's got to change. £3 is nothing to me, but to some it's needed
Premium rate to me is higher than that but your right that is still high compared to a normal rate call. thats why i always call the main number and select ticket office then it is a normal rate call :)
 

rayleigh dan

Coach⭐
Joined
Aug 4, 2010
Messages
1,545
My ticket for Chesterfield got posted out one day before the game, and arrived the Monday after. I’d ordered online the previous weekend to avoid the hassle of queueing.

Minor gripe sure, but as you have to pay a £1 admin fee for postage it’s still annoying, especially as it’s happened several times before. I’d hoped Tom might have sorted these sort of issues, I’ll go back to collecting on the day now 😂
 

Chrisb

Forever Blue⭐
Joined
Dec 16, 2010
Messages
2,309
Location
Rayleigh
Not as bad as not yet receiving your season card but another example of poor service. I booked my usual seat for the FA cup tie on line and the booking said it had been added to my season card, as did the confirmation e-mail but it hadn't, my the card didn't work at the turnstile and I had to collect a paper ticket (which was already printed and waiting for me) but just another example of the shambles. The sad thing is that I made sure to arrive early as expected this would happen.
 
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