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Ticket office issues.

Chris Powell's mate

First XI⭐
Joined
Aug 14, 2010
Messages
3,588
As said: e-tickets are the way forward for those with a printer or a phone app that accepts them.
For those without, the ticket office will have more time to deal with enquiries.

But I can remember a ticket office so bad around seven or eight years ago that fans were queuing up in the office next to the club shop for up to 35 minutes before games.

I remember watching the first 10 minutes of of one match on a closed circuit feed while the dullards behind the desk were trying to find tickets.

All the problems listed are not new.
 

CallumReavell

Striker
Joined
Aug 21, 2019
Messages
696
Let’s be honest guys this club is in a shambles in every place will it improve maybe then maybe not we are looking at a 4th relegation a team with no confidence this club is a like a ghost town
 

Sensei Phil

Striker
Joined
Oct 14, 2021
Messages
501
Location
Basildon
I managed to get refunded. I hope they resolve the season ticket issues for everyone which after several games in should have been long resolved.
 

Sensei Phil

Striker
Joined
Oct 14, 2021
Messages
501
Location
Basildon
As said: e-tickets are the way forward for those with a printer or a phone app that accepts them.
For those without, the ticket office will have more time to deal with enquiries.

But I can remember a ticket office so bad around seven or eight years ago that fans were queuing up in the office next to the club shop for up to 35 minutes before games.

I remember watching the first 10 minutes of of one match on a closed circuit feed while the dullards behind the desk were trying to find tickets.

All the problems listed are not new.
E-ticketing is the way forward. Hopefully TL will implement this.
 

united we stand

Life President⭐
Joined
Dec 4, 2008
Messages
7,172
Location
Wickford
The irony here is once upon a time we had a state of the art ( for the time) system.
You could buy tickets on the website ,choose your seat and then download the “ticket”as a QR code to your phone.
Then just scan your phone at the barrier- and it actually worked

we were apparently going be of the first clubs in the country to have that functionality
 

MattE

Manager⭐
Joined
Aug 8, 2005
Messages
3,163
Bought my Dover tickets online last Monday. Haven't arrived yet. That's 2 out of 3 ticket orders not arrived. Will send a chaser email tomorrow.
 

THE SEVENTIES NORTH BANK

Life President⭐
Joined
Dec 10, 2006
Messages
12,203
Location
SHOEBURY
My mate payed for 3 season tickets. 2 only arrived last week, 1 is still missing. Why send them 10 games into the season? And why send just 2 and not the 3 together? Did they buy the ticketing system from Bodgit and Scarper?
 

MattE

Manager⭐
Joined
Aug 8, 2005
Messages
3,163
Bought my Dover tickets online last Monday. Haven't arrived yet. That's 2 out of 3 ticket orders not arrived. Will send a chaser email tomorrow.

Actually it's 2 out of 2 postal orders. I collected one set of tickets.
 

LennySUFC

Director⭐
Joined
Dec 15, 2010
Messages
3,021
Location
Hockley
I ordered 4 tickets for Dagenham last Monday with postage which arrived on Wednesday. Picked up the envelope and thought that feels light... turns out they'd sent 1 ticket so had to call up and wait to speak to someone and then was called back and they'd "Found" three tickets in the seats for us to collect.

Luckily when I got there they were ready to collect - however the poor chap in front was told, "Southend haven't sent them, there's nothing we can do. Who is next please?". Shambles from Southend but the woman left the poor bloke standing there, with his order confirmation on his phone, being told there is nothing they can do.

So maybe it's all clubs and not just us!
 

WestyReturns

Striker
Joined
Mar 27, 2021
Messages
162
They should of waited another month for Christmas! In no other business would this be acceptable customer service.
 

Ricey

Scott Forbes Number 1 fan⭐
Staff member
Joined
Dec 21, 2003
Messages
34,631
Location
Braintree
Well it’s 19:00 and I haven’t had any post so…. Guess mine we will be coming Monday.
 
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