Ticket Office

[Whispering Bob]

Answerphone saying 'we are now closed' (at 10.15?). I usually book on-line but I've got that annoying issue whereby you cannot leave one spare seat next to you.
So, does anybody know how to bypass that (on-line) or are aware of staffing issues in the TO? (which would be totally understandable).

 

[Hadleigh-shrimper]

Answerphone saying 'we are now closed' (at 10.15?). I usually book on-line but I've got that annoying issue whereby you cannot leave one spare seat next to you.
So, does anybody know how to bypass that (on-line) or are aware of staffing issues in the TO? (which would be totally understandable).

Pretty sure hours are 11-4

 

[OldBlueLady]

We are a Non League club, the Ticket Office is no longer open at the times it used to be because of costs. There are reduced opening times. The website says 11 am - 4pm on weekdays.

Home Tickets

The official website of Southend United FC

www.southendunited.co.uk

 

[Whispering Bob]

Cheers both (answerphone said 9.30)

 

[THE SEVENTIES NORTH BANK]

Cheers both (answerphone said 9.30)

Ignore the answerphones, as they are not always updated. The most memorable being that Millwall game announcement, that was played the season before.

 

[Strykr]

Ignore the answerphones, as they are not always updated. The most memorable being that Millwall game announcement, that was played the season before.

Not at all tinpot are we

 

[mattytheshrimper]

I went into the ticket office the other day and although they were helpful, I couldn't believe how empty the club shop was. I've never ever seen it like that and it was just pathetic and embarrassing. Not blaming the staff or anything but the blame surely can't be all put on Macron, surely the club have got something to do with it as well?

 

[Mick]

Answerphone saying 'we are now closed' (at 10.15?). I usually book on-line but I've got that annoying issue whereby you cannot leave one spare seat next to you.
So, does anybody know how to bypass that (on-line) or are aware of staffing issues in the TO? (which would be totally understandable).

You'll need two sessions but you could try putting the single seat that would have been left in your basket and just leave it. Open another session and select the two you want and checkout. Go back to original session and remove single seat from basket. Might work - worth a try. (Alternatively, the ticket office is open now).

 

[Whispering Bob]

Tickets secured, thanks to a polite/helpful member of staff. I have positioned myself in the front row of the East (not to invade the pitch and protest I hasten to add, but to renew acquantancies with their gangly/irritating right-back).

 

[Zeuss]

Tickets secured, thanks to a polite/helpful member of staff. I have positioned myself in the front row of the East (not to invade the pitch and protest I hasten to add, but to renew acquantancies with their gangly/irritating right-back).

He won’t be offended by anything from you—— seeing as you’ll only be Whispering.

 

[blueblueblue]

We are a Non League club, the Ticket Office is no longer open at the times it used to be because of costs. There are reduced opening times. The website says 11 am - 4pm on weekdays.

Home Tickets

The official website of Southend United FC

www.southendunited.co.uk

It doesn't matter if we're none League, we still have the same amount of fans turning up for games as we did in League 1 and 2. Thats no excuse for poor customer service.

 

[OldBlueLady]

It doesn't matter if we're none League, we still have the same amount of fans turning up for games as we did in League 1 and 2. Thats no excuse for poor customer service.

But we don't have the funds to pay wages to keep it open for the same time. Customer service had to be sacrificed to be affordable in our case.

 

[Zeuss]

It doesn't matter if we're none League, we still have the same amount of fans turning up for games as we did in League 1 and 2. Thats no excuse for poor customer service.

Same amount of fans yes. And there may well be hundreds of extra,casual fans who can’t be bothered to negotiate the difficulties of buying tickets.

 

[blueblueblue]

But we don't have the funds to pay wages to keep it open for the same time. Customer service had to be sacrificed to be affordable in our case.

If you don't have customer service, people will walk away. You can direct that to Collymore in your next meeting.

 

[mfurok]

If you don't have customer service, people will walk away. You can direct that to Collymore in your next meeting.

I think you’ll find he knows that.

What part of the words ‘Football Department‘ don’t you understand?

 

[Danshrimper]

Same amount of fans yes. And there may well be hundreds of extra,casual fans who can’t be bothered to negotiate the difficulties of buying tickets.

It’s quite easy to go on the website and buy a ticket. Most events, football or not , require tickets to be bought online these days.

Do you really think there are hundreds of people that won’t buy a ticket because the only way they are happy to do so is on the phone outside the hours of 11-4?

 

[Whispering Bob]

He won’t be offended by anything from you—— seeing as you’ll only be Whispering.

I do stir myself into a murmur on match-days.

 

[Zeuss]

It’s quite easy to go on the website and buy a ticket. Most events, football or not , require tickets to be bought online these days.

Do you really think there are hundreds of people that won’t buy a ticket because the only way they are happy to do so is on the phone outside the hours of 11-4?

It’s quite easy to go on the website and buy a ticket. Most events, football or not , require tickets to be bought online these days.

Do you really think there are hundreds of people that won’t buy a ticket because the only way they are happy to do so is on the phone outside the hours of 11-4?

We’re talking about the not-that-bothered type who is needed to boost our attendance figures but will easily be put off by any difficulty experienced in buying tickets.

 

[Somerset Ex-TTB]

I still haven’t had my refund for the Halifax game despite sending a reminder last week.

That sort of thing would put off the casual fan.

 

[johnlattimerssponge]

Went to ticket office this morning to try to buy tickets for York cup game but notice on door that hours are now 11 to 3.

Will try again on Friday. Arrgh.