onceknownasrab
President
This came in today;
Your complaint has been passed onto me from the Chairman for a response.
My name is David Scriven and I am the Head of Media here at SUFC and as
such Blues World falls under my remit.
Firstly I wish to apologise for any problems that you have been
experiencing with Blues World, we are committed here at Southend United
to offer supporters value for money so it is disappointing to hear that
you are not happy with the product.
I have personally received very few complaints about Blues World but
having heard about the issues when you initially complained I did ask
the technical providers to monitor our stream against Scunthorpe and
Peterborough United. On both occasions they reported that there were no
issues - perhaps you can confirm your experience?
I am not sure how aware you are but we are tied into a central agreement
with the Football League who operate over 80 sides' websites. Southend
United's requirement is to populate their framework with content. As
part of this agreement the service providers - Perform Group - operate
the technical infrastructure of the websites and the World product.
The problems you are experiencing could come from a whole range of
issues. The commentary feed has two connections - from the football
ground to Perform Group, from Perform Group to the user.
As with connections a problem at the users' end (which may range from,
hardware, software or Internet Service Provider issues) would result in
a less than brilliant experience. For Perform's part they check during
each match at varying intervals that the commentary is coming into their
system correctly and leaving it accordingly.
I do not know if you have contacted Perform's customer service team, but
suggest you drop them an email (customerservices@performgroup.com) to
see if there is anything you can try on your configuration to get Blues
World working for you.
Failing that if you are still not happy and wished to leave the service
I would obviously refund your subscription for this year.
Many Thanks for your continued support.
I have highlighted main points that irritate me the most. Point one, he has only had few complaints. He should read the threads more on here when he is signed in. Point two, whatever they are tied in to they should not appear to support if the service is detrimental to its fans or at least they should try to do something about it. Point three, well if they check at regular intervals they can only possibly listen to the away commentary or they would know the issues. I will stand on previous comments and state that this service is nothing to do with supporters and is run by a greed filled corporate bugger that cares nothing about service and also there is clear evidence of incompetence and lying. So sue me.
Your complaint has been passed onto me from the Chairman for a response.
My name is David Scriven and I am the Head of Media here at SUFC and as
such Blues World falls under my remit.
Firstly I wish to apologise for any problems that you have been
experiencing with Blues World, we are committed here at Southend United
to offer supporters value for money so it is disappointing to hear that
you are not happy with the product.
I have personally received very few complaints about Blues World but
having heard about the issues when you initially complained I did ask
the technical providers to monitor our stream against Scunthorpe and
Peterborough United. On both occasions they reported that there were no
issues - perhaps you can confirm your experience?
I am not sure how aware you are but we are tied into a central agreement
with the Football League who operate over 80 sides' websites. Southend
United's requirement is to populate their framework with content. As
part of this agreement the service providers - Perform Group - operate
the technical infrastructure of the websites and the World product.
The problems you are experiencing could come from a whole range of
issues. The commentary feed has two connections - from the football
ground to Perform Group, from Perform Group to the user.
As with connections a problem at the users' end (which may range from,
hardware, software or Internet Service Provider issues) would result in
a less than brilliant experience. For Perform's part they check during
each match at varying intervals that the commentary is coming into their
system correctly and leaving it accordingly.
I do not know if you have contacted Perform's customer service team, but
suggest you drop them an email (customerservices@performgroup.com) to
see if there is anything you can try on your configuration to get Blues
World working for you.
Failing that if you are still not happy and wished to leave the service
I would obviously refund your subscription for this year.
Many Thanks for your continued support.
I have highlighted main points that irritate me the most. Point one, he has only had few complaints. He should read the threads more on here when he is signed in. Point two, whatever they are tied in to they should not appear to support if the service is detrimental to its fans or at least they should try to do something about it. Point three, well if they check at regular intervals they can only possibly listen to the away commentary or they would know the issues. I will stand on previous comments and state that this service is nothing to do with supporters and is run by a greed filled corporate bugger that cares nothing about service and also there is clear evidence of incompetence and lying. So sue me.