Broken seats

[Yer Blues]

Posted without judgement

Guys, I'd ask you to understand that the Club have acknowledged the issue and their contractors are saying it isn't a short fix. So, unless @Sherif H has something to say on this, I'd suggest they're probably right. We've got games coming thick and fast at the moment so let's just let them try and resolve the issue safely at the right time - even if that's not the right time for those with the broken seats.

GREAT NEWS!

Both sets of seats have now been fixed and both @Bolsa and @Hooly will be getting a call from Sarah, the T/O Manager to confirm.

Great work from Emersons in getting this sorted so quickly

 

[OldBlueLady]

Posted without judgement

And your point is?

I can only go by what I am told at any one point. I was originally told they would be unlikely to be able to get them sorted out any time soon. The fact that they have been is commendable on the Club's (and Emmerson's) part.

 

[Yer Blues]

And your point is?

I can only go by what I am told at any one point. I was originally told they would be unlikely to be able to get them sorted out any time soon. The fact that they have been is commendable on the Club's (and Emmerson's) part.

My point is it went from:
the Club have acknowledged the issue and their contractors are saying it isn't a short fix. So, unless @Sherif H has something to say on this, I'd suggest they're probably right.

to:
GREAT NEWS!

Both sets of seats have now been fixed and both

in 8 hours.

I just found it interesting. The first posts asks us to believe the club when they say its not a quick fix, only to get it fixed same day. That's not a tiny bit interesting?

Commendable is a touch rich given it was originally raised in January and one poster never got a response.

 

[Ricey]

@Ricey will be at a loss as to what to moan about next.

He will probably want Hot water, soap and towels below each seat.

There is now a working hand dryer, still no hot water or soap

 

[Supershrimper]

Still don't know how they have been fixed. Could have removed the broken seats and left out some camping chairs lol

If they have been fixed then the club needs to look at their in house maintenance (if they have such a team) and question them to see if they know one end of a drill or screwdriver from the other

 

[OldBlueLady]

My point is it went from:
the Club have acknowledged the issue and their contractors are saying it isn't a short fix. So, unless @Sherif H has something to say on this, I'd suggest they're probably right.

to:
GREAT NEWS!

Both sets of seats have now been fixed and both

in 8 hours.

I just found it interesting. The first posts asks us to believe the club when they say its not a quick fix, only to get it fixed same day. That's not a tiny bit interesting?

Commendable is a touch rich given it was originally raised in January and one poster never got a response.

Without any of us having seen it, what may have been done is a temporary fix. Or, it may be that when the contractors, who were pulled away from work at the training ground to resolve this issue to keep supporters happy, examined it in detail, they found it could be resolved in a satisfactory manner a lot quicker than was first anticipated.

What it does show is that when people raise issues on here, then I can get them reported and actioned. We have a clear line of communication for supporter issues to be resolved.

 

[Dave Smiths Love Child]

Well done Kay x
Juggling a home / work life, helping the supporters, junior blues , liasing with the club and having some time to chill , I think supporters under estimate the time and effort you all put in to help others
Too easy to keep harping on after a job has been done
Keep up the good work

 

[Bolsa]

I personally think getting this turned around and fixed within two days of my original post is nothing short of miraculous and I’m massively grateful for your intervention Kay. Yes, the club should have been a little more proactive when I initially contacted them on 29th Jan but poor customer service is so ingrained in the club and is definitely something they need to work on. The important thing is that this new Fan Engagement Forum is clearly working and can only be a good thing and I for one am most appreciative

 

[Supershrimper]

I personally think getting this turned around and fixed within two days of my original post is nothing short of miraculous and I’m massively grateful for your intervention Kay. Yes, the club should have been a little more proactive when I initially contacted them on 29th Jan but poor customer service is so ingrained in the club and is definitely something they need to work on. The important thing is that this new Fan Engagement Forum is clearly working and can only be a good thing and I for one am most appreciative

Unfortunately I don't think thats limited to just the club. Seems to be creeping into a lot more business and areas. Perhaps as I get older I notice it more and its always been there. I do think there has been a slide in poor customer service generally across a lot of companies

 

[RHB]

Well done Kay x
Juggling a home / work life, helping the supporters, junior blues , liasing with the club and having some time to chill , I think supporters under estimate the time and effort you all put in to help others
Too easy to keep harping on after a job has been done
Keep up the good work

Some just can't help themselves when posting on the Zone. Picking holes in things is in their genes.

 

[THE SEVENTIES NORTH BANK]

I've just heard that Hooly is now very happy. He's been offered a cushion and a hot water bottle, to go along with his new seat. They drew the line when he asked for a masseuse at half time.

 

[OldBlueLady]

I personally think getting this turned around and fixed within two days of my original post is nothing short of miraculous and I’m massively grateful for your intervention Kay. Yes, the club should have been a little more proactive when I initially contacted them on 29th Jan but poor customer service is so ingrained in the club and is definitely something they need to work on. The important thing is that this new Fan Engagement Forum is clearly working and can only be a good thing and I for one am most appreciative

Thank you, we do try to help as much as we can. Please can I ask who/where you contacted originally?

 

[Bolsa]

Thank you, we do try to help as much as we can. Please can I ask who/where you contacted originally?

Yes of course. I sent an email to info@southend-united.co.uk on the 29th Jan asking for them to direct my email to the right department and again on the 21st Feb both without reply or acknowledgment.

 

[Napster]

Unfortunately I don't think thats limited to just the club. Seems to be creeping into a lot more business and areas. Perhaps as I get older I notice it more and its always been there. I do think there has been a slide in poor customer service generally across a lot of companies

It's a mix of things. It's the growth of online (why call/visit when you can email), the offshoring of customer service, the lack of brand loyalty, the minimisation of costs (cheaper to get new business than it is to retain existing), the lack of loyalty to the company from the employee and vice versa. Also, the homogenisation of the product (why should you go with British Gas rather than anyone else, gas = gas and companies know this, so they'd rather attract new customers than invest in decent customer service)

 

[OldBlueLady]

Yes of course. I sent an email to info@southend-united.co.uk on the 29th Jan asking for them to direct my email to the right department and again on the 21st Feb both without reply or acknowledgment.

Thank you, that's obviously the generic one. I'll let them know.

 

[Hooly]

I've just heard that Hooly is now very happy. He's been offered a cushion and a hot water bottle, to go along with his new seat. They drew the line when he asked for a masseuse at half time.

Apologies for the delay in expressing my appreciation Kay @OldBlueLady but I'm wending my way to retirement soon & things are not going smoothly with handover this week. Your help is very much appreciated, mainly by the people I've sat with for the last few games!!

Regrettably I won't be taking advantage of my new luxurious facilities & it's a heated seat now @THE SEVENTIES NORTH BANK so no need for the bottle although it could be useful after a few pints, as pre-refit I arranged to go to my local Ruggers club tomorrow in Olde Maldone Towne.

I am grateful for the club turning this round quite speedily, although I really didn't believe it was the magnitude of problem they suggested. They are listening which is the main thing.

 

[Cricko]

Apologies for the delay in expressing my appreciation Kay @OldBlueLady but I'm wending my way to retirement soon & things are not going smoothly with handover this week. Your help is very much appreciated, mainly by the people I've sat with for the last few games!!

Regrettably I won't be taking advantage of my new luxurious facilities & it's a heated seat now @THE SEVENTIES NORTH BANK so no need for the bottle although it could be useful after a few pints, as pre-refit I arranged to go to my local Ruggers club tomorrow in Olde Maldone Towne.

I am grateful for the club turning this round quite speedily, although I really didn't believe it was the magnitude of problem they suggested. They are listening which is the main thing.

Jeez doesn't he go on you would think they had taken his incontinence pants away at games.