Pat on back for Ticket Office

[Cockle43]

After all the flak the Ticket Office have had on here recently I thought it was only fair to give them a pat on the back for being proactive today.

This morning I received a phone call from the ticket office from a very polite and chatty young lady, she sounded young anyway :winking:, called Laura. Asked for me by name and said that they were just ringing around all the North Bank ST's to double check that we knew the NB was shut for the Gills game and that I had alternative tickets arranged, if not she could do so for me to ensure there was no confusion on NYD.

Nice to see the Ticket Office being proactive and trying to think ahead by trying to dot some i's and cross some t's; remains to be seen whether it'll eradicate all problems, I'm sure someone will slip through the net, but they certainly seem to be putting the effort in.

 

[Tangled up in Blue]

Anyone know if Sue M. is still working in the ticket office? Lovely lass.Highly competent too.

 

[united blues]

Never mind being first in the Que and 15 minutes later **** all;

 

[tottenham541]

i went in their friday to get my ticket and all the staff were new folk:smile:

 

[Supa Shrimpa]

On the subject of the ticket office, I picked up some tickets for Tuesday today and they said they are selling well. Get your tickets quickly, guys. Gills are bringing 800 apparently. Should be a cracking atmosphere...

 

[Mick]

Anyone know if Sue M. is still working in the ticket office? Lovely lass.Highly competent too.

Judging by my last visit, no on both counts.

 

[Massimo Giovanni]

I lost my season ticket recently and the club shop were very very good, I had a paper ticket for next match and a replacement ST inside a week after that. They could not have been more helpful.

 

[ozzy-shrimper]

1st in the que for an hour now...

 

[South Bucks Shrimper]

I phoned earlier and got through after about 5 minutes. There was no mention of queues - it just rang and rang. The lady I spoke to was very helpful.

 

[Grayson]

1st in the que for an hour now...

They closed at 1pm today

http://www.southendunited.co.uk/news/article/121212-shop-opening-times-540658.aspx

 

[ozzy-shrimper]

They closed at 1pm today

http://www.southendunited.co.uk/news/article/121212-shop-opening-times-540658.aspx

Could have put that over the phone instead of moving me up the que and all that advertising!! Shambles

 

[jack the shrimper]

Didn't get a phone call from the ticket office but I went there today, have to say that the lady who was dealing with NB season tickets was very efficient and sorted me two new seats, no problems at all.

 

[Gremlin]

1st in the que for an hour now...

Queue sera.

 

[Charisma]

And as for the collection queue for the Gills game today........150 in a queue snaking across the car park with ONE window open. Finally after 30 minutes they got 5 open and sanity returned. Just think of all that lost revenue in the bar and tea bar at a time when every penny counts. All it needed was someone to get on the phone for some helpers a bit sooner.

 

[LeedsSUFC]

Today, what a nightmare. Why don't they just have a computer and print the tickets when the person comes to collect? Instead of going through a massive batch... Our tickets weren't even there to collect! So we had to go up to the ticket office to get it printed... Surely there's a better way to do collections!

 

[davewebbsbrain]

Today, what a nightmare. Why don't they just have a computer and print the tickets when the person comes to collect? Instead of going through a massive batch... Our tickets weren't even there to collect! So we had to go up to the ticket office to get it printed... Surely there's a better way to do collections!

Perhaps fans turning up a bit earlier than 15 mins before kick off would help

 

[Charisma]

45 minutes before k.o. the queue started!!! It was not a case of hundreds turning up at quarter to kick off.

 

[Hawkwell Blue]

Today, what a nightmare. Why don't they just have a computer and print the tickets when the person comes to collect? Instead of going through a massive batch... Our tickets weren't even there to collect! So we had to go up to the ticket office to get it printed... Surely there's a better way to do collections!

I was in the non moving collections queue, still least I mssed their goal and the first 15 minutes.

 

[Earls Hall Blue]

Today, what a nightmare. Why don't they just have a computer and print the tickets when the person comes to collect? Instead of going through a massive batch... Our tickets weren't even there to collect! So we had to go up to the ticket office to get it printed... Surely there's a better way to do collections!

This has happened to me twice this season at cup games. I've said I'd collect & had them confirm they will be in the North East corner & both times they wasn't. Go to the ticket office, queue up & they print them then, I dont get it. Payment's been made all they have to do is print them there & then & pop them into a tray marked North-East collection office, then take them over there on the day. Am I seeing this too simply?

The problem is I think that they turn over staff at such a rate no-one stays long enough to understand the office workings. And if the office manager is who I think it is, she is absolutely clueless, blind leading the blind comes to mind.

 

[DTS]

Season ticket didnt work and the guy on the west gate couldnt find his swipe card. Was told if it happens again to call into the ticket office on a non-match day - a 100 odd mile round trip.......:scared: