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Ticket Office

Forums New posts
I went in about 3pm, staff sat there doing nothing place was empty except for 2 young kids who im not sure if their McDonalds training taught them how to answer the phone!!!
 
Fridays is poker day I believe they all take the game v serious ( good money at stake ) dim the lights down and turn down the volume on the phones
 
How many times do we have to say that the phone system is not actually very good and that it's really not the staff's fault?! They do their best, in what are difficult circumstances!
 
OldBlueLady said:
How many times do we have to say that the phone system is not actually very good and that it's really not the staff's fault?! They do their best, in what are difficult circumstances!
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its about time the whole system was sorted out eh, what they gonna do if we get another home draw in next round against a bigger club, another farce ?
 
OldBlueLady said:
How many times do we have to say that the phone system is not actually very good and that it's really not the staff's fault?! They do their best, in what are difficult circumstances!
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So how can I go from caller 10 to 1 in about 20 minutes, and then be held at 1 for 45....only to be cut off as soon as it's picked up?

Me, and many others by the looks of it, think there's a lot more to this than just dodgy phone lines.
 
MK Shrimper said:
So how can I go from caller 10 to 1 in about 20 minutes, and then be held at 1 for 45....only to be cut off as soon as it's picked up?

Me, and many others by the looks of it, think there's a lot more to this than just dodgy phone lines.
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Well, there's also the fact they can't just go and pull casual workers in off the street to answer the phones!
 
OldBlueLady said:
Well, there's also the fact they can't just go and pull casual workers in off the street to answer the phones!
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What's Phil Brown doing? Surely he should take some of the responsibility as the manager of a team that keeps winning F.A. Cup games. Get him back in the ticket office ............ NOW!


On a more serious note, poor (or some might say terrible) service will only result in customers not bothering in the future.
 
In fairness I popped into the ticket office this morning and all the computers and desks were occupied and it was fully staffed. One person was serving while the other three staff were on the phones. Admittedly the staff in there were quite young
 
Tinks said:
In fairness I popped into the ticket office this morning and all the computers and desks were occupied and it was fully staffed. One person was serving while the other three staff were on the phones. Admittedly the staff in there were quite young
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Indeed, hiring more staff isnt going to be a lot of help if they dont have desks and computers.

They arent going to go through a massive amount of investment for a game where we can only get 11,000 in and have to then give Hull almost half the proceeds.
 
I gave up on the phones and drove down from witham and thay were busy
 
It's interesting that our poster from Australia has praised the ticket office! :whistling:
 
Jam_Man said:
Indeed, hiring more staff isnt going to be a lot of help if they dont have desks and computers.

They arent going to go through a massive amount of investment for a game where we can only get 11,000 in and have to then give Hull almost half the proceeds.
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Stop using common sense, and don't recommend emailing or phoning the commercial line and asking for a call back as people don't want to hear it. The only thing where the club has screwed up is taking away north bank season ticket holders cards thus giving them around 100 extra phone calls this week to change to another stand thus freeing up staff to take calls. This could have been avoided
 
Been waiting 40 minutes. Started at number 7 and have been stuck on 4 for 15 minutes. Always have a horrendous experience when I use the 'hot line'.
 
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