I-Follow - you get angry!

[Stuart W]

Ironic really. All these worthy businesses closing down due to the pandemic, and the one that deserves to be liquidated, Ifollow, trundles on.

 

[THE SEVENTIES NORTH BANK]

That's what I said in the match thread. You lot on iFollow have had a right result. Another free pass to be claimed. At this rate, you might see most of all games until the end of the season by only paying £10 or £20.

 

[south247]

Anyone have an e mail for Southend so I can try and get a refund? Have no desire to pay even more money to call them, be held on the line, be told you are no 1 in Q, and never get through.

 

[LBBlue]

I imagine that they will automatically refund like they did last time.
What do they do for season ticket holders ?

 

[Sammy Shrimper]

I imagine that they will automatically refund like they did last time.
What do they do for season ticket holders ?

Last time we got the free code for Walsall game.

 

[jackj13]

Wh

Last time we got the free code for Walsall game.

Which ironically we also had issues for. Except for they accused me of lying and said there wasn’t any!

 

[south247]

Point is I am a season ticket holder and we are so far out of pocket every game the least we should expect is a service that actually works.

 

[Fairport]

Last time we got the free code for Walsall game.

Which then produced a spinning white circle for two hours!

 

[Cultist of Sooty]

That's what I said in the match thread. You lot on iFollow have had a right result. Another free pass to be claimed. At this rate, you might see most of all games until the end of the season by only paying £10 or £20.

Not if it's a season ticket game. They just say you paid with a code and it's not their problem.

I've emailed every address I can find at SUFC to tell them this service is a disgrace. I will be calling the ticket office to ask for a refund and if I don't get one I'm cancelling my entire season ticket.

 

[getintoem]

Wh


Which ironically we also had issues for. Except for they accused me of lying and said there wasn’t any!

I thought I was the only one that had that treatment for the Walsall game. That's the impression they gave me.

 

[Sammy Shrimper]

Which then produced a spinning white circle for two hours!

Yes . I suffered too but fortunately not for 2 hours.
As an aside poor old Col U lost badly ?

 

[Shrimper44]

Last time we got the free code for Walsall game.

Which we had problems with as well

 

[Suffolk Shrimper In Dorset]

I used the chat bubble, asked for a refund and 'Carlos' told me to send an email

I sent an email

I received a reply telling me to use the chat bubble

This really is top stuff

 

[MR G]

Didn’t work for first 20 mins, didn’t work when they scored then stopped for last 10 mins. Rubbish system

 

[Maldon Shrimper]

Any technical bods out there,please explain why it seems to work perfectly well thru the EFL app on a tablet and plays up on a laptop

 

[Cultist of Sooty]

I thought I was the only one that had that treatment for the Walsall game. That's the impression they gave me.

I got told there weren't any problems but even if there were, iFollow wouldn't refund me anyway because I didn't pay them cash. They gave me a code for Walsall because the Oldham game didn't work. When Walsall didn't work properly either, they told me iFollow won't refund me because I paid Southend not iFollow.

I've also had the "chat tells me to email, email tells me to chat" circle as well. They are using every trick they can to fob people off until they give up on the complaint.

 

[Shrimper44]

Not if it's a season ticket game. They just say you paid with a code and it's not their problem.

I've emailed every address I can find at SUFC to tell them this service is a disgrace. I will be calling the ticket office to ask for a refund and if I don't get one I'm cancelling my entire season ticket.

Hi, I was logging all the issues I had experienced with Gavin Preston (Southend Ticket Office Manager). Gavin was chasing EFL on our behalf, but he left Southend last Friday.

I would raise the iFollow issues with Rhys Ellingham (Southend Commercial Manager) as it is ultimately his challenge to ensure that us Season Ticket holders are compensated for such a rubbish service.

 

[RHB]

Finally got an iFollow agent and got this reply:

Please accept our sincerest apologies for the problems you had accessing the live stream.

We are now aware of the cause of the issue and preventative measures and fixes have been implemented to stop this from happening again.

For refund request you will need to email us ifollow@efl.com

 

[Cultist of Sooty]

Hi, I was logging all the issues I had experienced with Gavin Preston (Southend Ticket Office Manager). Gavin was chasing EFL on our behalf, but he left Southend last Friday.

I would raise the iFollow issues with Rhys Ellingham (Southend Commercial Manager) as it is ultimately his challenge to ensure that us Season Ticket holders are compensated for such a rubbish service.

I've copied commercial in every time I've complained, about multiple games. Never received a single reply. Seems to me that Rhys Ellingham doesn't care all that much.

 

[Special Blue]

I used the chat bubble, asked for a refund and 'Carlos' told me to send an email

I sent an email

I received a reply telling me to use the chat bubble

This really is top stuff

Are Carlos and the chat bubble allowed for Christmas dinner?