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Cost of living increases

EDF are just putting £400 back in my bank account over the next 6 months though Octobers refund hasn't hit my account yet
Not seen any sign of a 1st credit into my acct from Octopus only a notification I’m now on a ‘payment holiday’….didn’t think that was the way it was supposed to work
 
I am with OVO
Had an email last minute to say I g they will be in touch but not heard anything since
 
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