Welcome to NLTV support.
We want to thank you for getting in touch today.
In the meantime, we have gathered the most common queries that you, the fans are asking us today and included them in this email,
but if after reading you still can't find what you are after, please reply to this email and we will respond ASAP.
*Please don't create another email/ticket as this may delay someone responding to you
Most queries can be solved quickly and easily. Have a look at the FAQs below and your question may already have been answered -
https://www.nationalleaguetv.com/faqs
National League TV SEASON 2023/24
- The fixture list on the home page will only show games available in your region. If a game is not shown in the fixture list, it is not available where you live.
- Games taking place during UEFA Blocked Hours (generally kicking off at 3pm) are available outside the UK, Republic of Ireland, Isle of Man and Channel Islands only.
- Fixtures taking place at all other times (e.g. midweeks) are available to view worldwide.
- BT Sport games may be made available internationally depending on local arrangements
What time do the broadcasts start?
Broadcasts generally become ‘live’ approximately 30 minutes before kick-off to ensure you are connected correctly.
Coverage starts just before kick-off.
The broadcast package includes single-camera coverage and graphics.
Commentary is the responsibility of the individual clubs and will be provided where available.
I want to cancel my monthly/annual recurring subscription (this can ONLY be done on the website)
Match passes will automatically expire and do
not need to be cancelled.
If you have an auto-renewing pass (e.g. monthly or annual) you can cancel your account by navigating to the Packages page, then clicking the 'Manage Subscriptions' button.
Am I entitled to a refund if my game has been postponed?
Requests for refunds will be considered using the below policy.
Postponed Matches
If a match is postponed without sufficient notice of cancellation (two hours of the scheduled kick-off time), customers who have indicated they are a supporter of an affected team will receive a voucher code for a free future Match Pass.
If a match is postponed with sufficient notice of cancellation (two hours or more before the scheduled kick-off time), customers will not be entitled to a refund or voucher.
Abandoned Matches
If a match is abandoned for any reason at or before the half-time period, customers who have indicated they are a supporter of an affected team will receive a voucher code for a free future Match Pass.
If a match is abandoned for any reason after the half-time period, customers will not be entitled to a refund or voucher.
Non-fulfilment of Video Images
If a customer is without video images for more than thirty percent of a game, customers who have indicated they are a supporter if an affected team will receive a voucher code for a free future Match Pass.
If a customer is without video images for thirty percent or less of a game, customers will not be entitled to a refund or voucher.
In no other circumstances can money be refunded or voucher codes issued.
If you’ve tried the above to no effect, or if your query is related to something else, please reply to this email and we’ll be in touch to help. Please do not create a new ticket – simply reply to this email.
Please note we only deal with and respond to queries relating to the live video and audio service.
Thanks,
The NLTV Team