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Ticket office issues.

Yorkshire Blue

Super Moderator⭐
Staff member
Joined
Oct 27, 2003
Messages
37,783
Location
London
Was my Altrincham ticket in there?

Despite my email confirming purchase stating “Away tickets - Please be advised that collections will be available from the Southend United Ticket Office (please see the below for home matchday collections) until the Thursday before a Saturday fixture, Monday for a Tuesday night match, or until the fixture goes off sale, whichever is sooner. After this time they will automatically be sent to the away club for collection on the day of the match.” (My emphasis)

You may be shocked to hear that they weren’t actually sent to Altrincham for collection on the day of the match.

Fortunately Altrincham staff couldn’t have been more helpful (particularly when they were having to turn home season ticket holders away) and when it became clear no tickets from SUFC were going to arrive took my email receipt as proof of purchase. I understand that they were several others in the same situation as me. Hopefully they all got in in good time to see the first goal.

There are some very helpful individuals in the ticket office but it is such a lottery as to whether your tickets turn up in time - be it season cards, away tickets being sent by post, away tickets being collected at a home match, away tickets being collected at the opposition’s ground. The saddest thing is I fully expected there to be issues but working full-time and outside of Southend I didn’t really have much choice after the Maidenhead game (when I had intended to collect my ticket) was called off.
 

EnglandShrimper

Manager
Joined
Sep 12, 2007
Messages
1,311
No suprise here. Wouldn’t trust them to run a bath.

Home ends for me this season. Can print tickets with ease and no charges for postage on tickets which may or may not arrive.

Also away ends don’t seem to have a bar, home ends have not been am issue so far.
 

Fiftyone

Manager
Joined
Oct 25, 2003
Messages
1,447
Polite request here, don't want to upset TL or SVC.nor am I trolling, just want to know if any other STH's are still awaiting their season ticket cards like my daughter.
 

Tinks

Worlds Greatest Cook.⭐
Joined
Nov 17, 2006
Messages
5,877
Location
Eastwood
I popped into the ticket office yesterday to purchase some home tickets one being for this month,
They are not on sale until the 7th?
The game I wanted was the Barnet one for this Month for my son.
Surely, we should be able to go into the ticket office and purchase a ticket for any home game and not have to wait 2 weeks to get it before the actual game!
 

Jasrod

In the West Stand ⭐
Joined
Dec 9, 2015
Messages
686
Location
Peterborough
Polite request here, don't want to upset TL or SVC.nor am I trolling, just want to know if any other STH's are still awaiting their season ticket cards like my daughter.
I am also still waiting for 2 of 3 purchased
 

RHB

Super Moderator⭐
Staff member
Joined
Aug 14, 2009
Messages
24,839
Location
Westcliff riviera
I've just gone on line and bought two tickets in the South Stand Upper for the Dorking game. Paid my dosh, chose Print-at-Home from the Drop Down menu and checked out. Received an email from the club almost immediately with a PDF file attached (my tickets) which I have just printed out and they are fine. There wasn't even a charge for the print at home option (unlike the Cliffs Pavilion). Cheered up Mrs RHB at it's her birthday on the 18th so that's her present sorted :Winking: .

What the **** is going on with ticket office? I wanted completely rubbish service like everyone else. I'm really hacked off now.
 

Leigh_Seasider

South Stand Loyal⭐
Joined
Aug 31, 2019
Messages
3,817
Location
Leigh-on-Sea
It would be really handy if you could buy family tickets online, that's my only real issue with the website. I have to have tickets posted or collect them from the ticket office as I don't have a printer at home. An 'e-ticket' would be great at some point.

I went to the ticket office yesterday and picked up 4 Notts County tickets no problem. I always find the staff friendly and helpful in there.
 

davewebbsbrain

Webby⭐
Joined
Aug 17, 2005
Messages
22,999
Location
Eastwood
Purchased two tickets for the Dorking game at the same time and paid all in one go. Today, one of the tickets had turned up but not the other. Either they are going to send the other ticket separately costing twice as much postage or I'm not going to get the second one at all. Either way, poor form as usual.

There is no way I am calling the ticket office on their premium rate line so they can suck more money out of me and I am not going to queue up before the Maidehead game tomorrow to find out what's happening. They aren't having more of my money or time. Just have to hope the other ticket arrives
 

RHB

Super Moderator⭐
Staff member
Joined
Aug 14, 2009
Messages
24,839
Location
Westcliff riviera
Purchased two tickets for the Dorking game at the same time and paid all in one go. Today, one of the tickets had turned up but not the other. Either they are going to send the other ticket separately costing twice as much postage or I'm not going to get the second one at all. Either way, poor form as usual.

There is no way I am calling the ticket office on their premium rate line so they can suck more money out of me and I am not going to queue up before the Maidehead game tomorrow to find out what's happening. They aren't having more of my money or time. Just have to hope the other ticket arrives
Maybe next time use 'Print at Home', it works.
 
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