Another example of sheer incompetence to add, I’m afraid.
Booked my Daggers tickets on Wednesday via the phone. I had vulnerable people attending with me, so I politely asked if they could give me seats situated next to each other, as being split up across the stand wasn’t an option.
“Yes, not a problem, I’ll ensure they’re together”.
Great. I’ve left it a bit late I know, so will they be delivered in time?
“Yes, it costs £2 extra, but they’ll be sent out tonight, first class recorded delivery. Should be with you by Friday latest.”
Lovely I thought.
Sadly, Friday 4pm, still no tickets. Called the ticket office and was told that they’d had some issues, *insert Nicholas Cage “You don’t say” meme* but they would send some up to Dagenham for me to collect. No mention of the £2 additional fee that I paid specifically for delivery, but anyway, once more I reiterated the point about needing to have the seats together & again I was assured that it wasn’t an issue and this would be taken care of for me.
Gets to Dagenham full of hope and optimism that such a simple request couldn’t get ****ed up, collect the tickets, and low and behold it’s three tickets for the terrace section, but someone has scribbled “seated ticket”, on it, in biro. No row number. No seat number. Just a plain, unallocated standing ticket. Cheers SUFC.
When I spoke to a Daggers steward and explained the situation, he told me to sit anywhere, as it wasn’t allocated seating anyway. Cheers Daggers. That’s going to go down well in a stand that is sold out.
Unfortunately in this situation you’ve got to do what you’ve got to do, and thankfully a couple of nice gentleman accommodated us in their row. But it shouldn’t have come to that.
How can this club consistently fail at the basics?