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Broadband advice


Junior Blues Coordinator
Dec 27, 2007

Finally, just 9 days left until I can say my divorce is completely over. Unfortunately, in a last bit of spite, as himself is moving out of the family home, he has contacted all the utility companies and suppliers to cancel all the accounts payable by direct debit under his bank account and cancelled both the BT and Sky packages, rather than transferring things.

Now, our broadband was previously supplied by Sky, which is why we had to have a BT line. I have managed to sort most things out with new mandates and such but Sky are being particularly awkward about the broadband. BT have confirmed there is no problem with their line although it may be "down" for a few hours on switchover day and I will have a few hours of using a temporary new number, however Sky have told me that they cannot just "switch" the broadband over and that I will be without it for between 7 days and 8 weeks! I have taken out a new Sky tv package which will be installed on 1st March (changeover day) - sports at last! - but apparently there is nothing I can do about the broadband because he has cancelled it so effectively I am a new customer.

Has anyone any insight into this or would it be a good time to change providers? I've had a quote from BT but their's looks more expensive than Sky's and they still couldn't do anything for 5 days. My mobile is with Orange but I've no knowledge of their service.

Good people of SZ, it's over to you..................